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Dojo uptime: is it really a “data fact”?

Craig gets challenged on Dojo’s uptime figure. Here’s what uptime means and why it matters for your takings.

By Craig Ashcroft
22 October 2026
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What uptime means

Uptime is the share of time a payments platform is working. Every minute of downtime is a minute your customers can’t pay by card.

Dojo reports 99.99% uptime across its platform, which works out at under an hour of downtime a year. In the video Craig rounds it to 99.9%; either way, it’s a figure most businesses never think to ask their provider about.

“It’s a data fact.”

Craig Ashcroft, approved Dojo partner

Questions to ask any provider

  • What uptime did your platform achieve over the last year?
  • What happens to my card machine if my broadband goes down?
  • Who do I call when something goes wrong, and how quickly do they answer?

Craig: We’ve got guaranteed 99.9% uptime.

Off camera: You’ve just made that up?

Craig: No. It’s a data fact.

Off camera: Is it?

Craig: Yes. 99.9% uptime. Correct.

Transcript taken from the video’s captions.

Questions

Dojo reports 99.99% uptime on its payments platform.

If your provider is down, you can’t take card payments. For busy businesses even a short outage means lost sales.

Related: Enterprise & Multi-site · When providers went down during the World Cup

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